PNDC for Healthcare Professionals

Training Context & Overview

Healthcare professionals are committed to doing everything in their power to help people heal and/or learn how to live life as fully as possible with conditions and disabilities that limit their functioning. At the same time, healthcare institutions and the professionals working with patients are facing overwhelming changes in terms of control over the patients' treatment, astronomical costs, and increased scrutiny from patients, their families, the community, and the media. Traditional communication methods are simply outdated and ineffective in the high-pressure environment of today’s hospitals and clinics. Developing communication skills that reach patients and their families in times of severe crisis, along with effectively facilitating communication among professionals in the hierarchy of the organization can be invaluable. More . . .

Client List

Kaiser Permanente; California Pacific Medical Center; University of California, San Francisco, Medical School; Seton Health Services Foundation; Lucille Packard Children’s Hospital; National Association Of Nutrition Services Agencies; Indian Health Services National Hygienists’ Conference; Oregon Dietitians’ Conference; Women’s College Hospital, Toronto, Canada. More . . .

Client Comments

”Everyone felt they had been touched and educated.” “ . . . inspiring!” . . .  “The response was a standing ovation.” “ . . . integrating material into my Leadership in Nursing Management class.”  “ . . . captivated by how valuable your work is to leaders.” “ . . . generates information rather than defensiveness.” “ . . . crucial in these times of rapid change and high stress in the health professions.” “ . . . experience of changing the whole way I communicate rather than a few techniques or tricks.” “ . . . help our team bridge the gaps that often occur in crisis situations.” “ . . .  reduce turnover.” “ . . . makes people more accountable.” “ . . . the best talk I have been to in my entire medical career.” More . . .

Complete Information Packet . . .

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Powerful Non-Defensive Communication is a trademarked name. © 1994-2017 Sharon Strand Ellison

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"Thank you for your outstanding presentation at our recent conference. You were so inspiring and we were re-energized … Your insight into the art of communication was invaluable. We are all on an emotional high, even though we know there is still a great deal of work ahead…"

—William D. Rhine, MD, Medical Director, Neonatal Intensive Care Unit, Lucile Packard Children’s Hospital
 & Associate Professor of Pediatrics, Stanford University School of Medicine

—Joan Forte, RN, BSN, Patient Care Manager of the IICN, Stanford Hospital, Johnson Unit, Lucile Packard Children’s Hospital




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